Two ways to act
From inside the app (recommended)Open HOPPP!, go to Settings → Account → Delete account. Confirm with your password. Your data is removed immediately and your file is sealed. No email needed.
By emailSend a request from the email address associated with your account to privacy@kobar.co. We'll verify and process within 30 days.
What gets deleted
When your account is deleted, we erase:
- Your email address and hashed password.
- All goals, blocked-app lists, and attempt history synced to our servers.
- Your witness contact details (phone numbers, push tokens).
- Your character preferences and app settings synced across devices.
- Any Bridge profile data (interests, location radius, attendance history).
What happens to on-device data
Data stored only on your device (un-synced attempts, cached content) is removed when you uninstall the app. Deleting your account does not automatically uninstall the app; uninstall separately if you want it gone.
What we keep (and why)
After deletion we retain only:
- Transaction records — for tax and accounting law. Names, emails, and amounts. Retained 7 years.
- Aggregated, anonymous statistics — counts only (e.g. "1,247 denials on Tuesday"). No identifiers. Retained indefinitely.
- Abuse records — if your account was terminated for a Terms violation, we retain a hashed identifier to prevent re-registration. Retained up to 2 years.
We do not retain AI prompts or responses. We do not retain witness notification logs beyond 90 days.
Export your data
Before you delete, you can export everything we hold about you as JSON. From the app: Settings → Account → Export data. The export is generated within 24 hours and emailed to you as a downloadable archive, valid for 7 days.
Timeline
- In-app deletion: immediate. Account gone within seconds; caches cleared within 24 hours.
- Email request: we acknowledge within 7 days, complete within 30 days, and email you when done.
- Backup deletion: encrypted backups are purged within 90 days as part of the normal backup rotation.
After deletion
You cannot recover a deleted account. If you reinstall HOPPP! later, you start fresh. There is no "restore" — the file is sealed.
If you subscribed via Google Play, your subscription is cancelled automatically. Apple App Store / web subscriptions must be cancelled through the respective platform.
Take action
Send a deletion request by email. The button below opens your mail client with a pre-filled message:
Questions
Email privacy@kobar.co for anything in this document, or to exercise your data rights under GDPR, CCPA, or applicable local law.